• How do I book? Are walk-ins allowed?

No, walk-ins are NOT accepted, please book your time slot in advanced.  

There are 3 methods of booking:   

  1. To book online please click here.
  2. To book by phone please call us at 647.498.6888.  
  3. To book by email please fill our our contact form with the details.
  4. If you have a promo please call us to book, please do not book online!
  • Waiting list Rules

If the booking time slot is full, there will be an option for you to place yourself on a waiting list, if the time slot opens up due to a cancellation, an automatic email will be sent out to everyone on the list, many people can be on the waiting list, so please book right away before it is taken as it is on a first come, first serve basis.


 

  • Why is there a minimum booking fee of $30.00?  How are discounts applied?

The $30.00 is a non-refundable deposit to secure your time slot, the deposit is deducted from your total admission fee upon arrival.  For special events payments are to be received in full, prior to the date.

  • How are discounts applied?

Discounts will be applied at the front desk, that's why with online booking we will take a non-refundable deposit only.  

  • Can I still book online if I don’t have a PayPal account? What forms of payments are accepted?
Yes, you can still book online without a PayPal account. You can pay for the deposit directly with a credit card or debit card online without a PayPal account. We currently accept cash and credit card payments only, no debit at the front desk. 
  • What time should I be there before my booking?

You should arrive at least 10-15 minutes before your booking, so that we can prepare the group checked in with all the paperwork and the details to get you started on time to get the most of your 45 minutes.  Late arrivals will cut into your own time slot as we have groups after your time slot.

  • Is it scary?

No it is not scary, if at anytime you want to exit there is an emergency key for you or you can just buzz us and we will open the door

  • Is there parking?

Yes there is ample parking outside our unit.